Over the course of 20 years of market experience gained through numerous projects with financial services providers, afb has acquired extensive expertise in customer specific processes, products and best practices. The high standard of our work, a detailed knowledge of the challenges in the market and the ability to develop and implement pragmatic solutions are fundamental building blocks of our success. Our process, functional and IT consultancy focuses on a range of services that is optimised for our customers' core processes. These processes are for instance analysed and optimised in terms of customer satisfaction, quality and risks. The outcome is a collaborative effort to shape your future and work towards shared success.
For more than two decades, afb has focused on the optimisation and functional reflection of financing processes. afb has realised projects of different sizes and specialises in the implementation and operation of credit management systems. Successful reference projects, also with major international corporations, demonstrate the capability and reliability of afb as project partner.
In the light of ever more rapidly changing markets, our customers expect a partner with a highly developed customer support centre characterised by its customer-oriented focus, intense customer dialogue and problem-solving skills. Indispensable is a profound understanding of customer processes, needs and requirements. Existing standards and best practices, such as ISO 20000, ITIL and COBIT, are essential fundamentals of our work. They facilitate the connection with existing ITIL organisations of our customers by means of joint agreement on best practices and unique process understanding. Depending on the customer's needs, the selective use of specific services is possible as well as a comprehensive approach.
Modern credit management systems require a comprehensive, up-to-date and consistent database to ensure the quality and efficiency of processes. Our customers benefit from a data supply for the afb Credit Management Solution (afb-CMS) that is tailored to their needs and optimised for their system. You can use our data catalogue to select for example cars, trucks, motorcycles, motor-homes, caravans and other assets to be financed. With over 170,000 vehicles and more than two million equipment features, we offer a comprehensive vehicle database of all passenger cars available on the German market spanning the last decade, including standard and optional equipment. Extensive basic data include not only the prices but also detailed technical specifications of the vehicle and the codes of Deutsche Automobil Treuhand, EurotaxSchwacke, JATO Dynamics, Kraftfahrt-Bundesamt and selected manufacturers. We also offer manufacturer-specific special data maintenance for vehicles as well as import or integration of data catalogues for further movables to be financed.
The availability of IT systems and infrastructure in a world of converged services and fast transactions is of primary importance for our customers. All businesses require a flexible and robust infrastructure, maximum availability, and security. The infrastructure provided by afb based on Infrastructure-as-a-Service (IaaS) meets the highest security standards and is characterised by performance, efficiency, scalability and flexibility. Handing over operation and maintenance of the afb Credit Management Solution (afb-CMS) to afb based on Software-as-a-Service (SaaS) increases flexibility and reduces the burden on resources. Best practices in service management establish security and enhance transparency.
Today almost every company faces the question in the context of system and application support, whether to provide a service in-house or to outsource. The reasons are obvious: IT landscapes are becoming more complex, and the requirements towards availability, security, compliance and scalability are growing. It is often a matter of available resources and know-how. afb identified the needs of customers early on and developed the first services 15 years ago. Today, all of our customers use at least one of our services.
