Vehicle Document Request Management

Offering Customer Self Service - i.e. an independent handling of processes by customers – not only offers convenience to the latter. It also considerably relieves the burden of vendors and financial services providers, especially when transactions recur frequently. In the motor-vehicle sector this includes requests for vehicle documents (especially the Registration Certificate part II = proof of title), in order to change addresses after relocation, for example.

afb‘s 'Vehicle Document Request Management' Business Service automates this process in full. For example in a customer portal, borrowers have the possibility of initiating a document request themselves with only a few mouse clicks. Thanks to the integration into a vendor portal, this function is also available at all times to consultants in sales talks with customers. When documents have been requested, the service ensures by means of suitable checking parameters that documents are only issued from the archive if the financial-services provider’s conditions have been fulfilled.

Features Vehicle Document Request Management

    • Online request of vehicle documents (vehicle registration certificate part II) with automatic decision-making and forwarding the request to the archive system to elicit the physical dispatch of the document
    • Decision-making parameters are independently configured by the financial services provider
    • Integrated search function for user-friendly identification of vehicles or contracts, for example when customers request a document from vendors
    • Integration as Customer Self Service into customer portals or credit request systems

      Advantages at a glance

      • Lower costs: the afb Business Service fully automates the time-consuming dispatch of documents. This saves administration time and costs.
      • Intuitive operation: the web-interface has been carefully designed to make it uncomplicated and intuitive and, this way, easy for users to operate in customer as well as vendor portals.


        • Satisfied customers: customers benefit from more flexibility and control thanks to the possibility of requesting documents anywhere and at any time.
        • Flexible integration: the afb Business Service can be easily and flexibly integrated into existing system landscapes

        For more information, please contact us

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