Offering Customer Self Service - i.e. an independent handling of processes by customers – not only offers convenience to the latter. It also considerably relieves the burden of vendors and financial services providers, especially when transactions recur frequently. In the motor-vehicle sector this includes requests for vehicle documents (especially the Registration Certificate part II = proof of title), in order to change addresses after relocation, for example.
afb‘s 'Vehicle Document Request Management' Business Service automates this process in full. For example in a customer portal, borrowers have the possibility of initiating a document request themselves with only a few mouse clicks. Thanks to the integration into a vendor portal, this function is also available at all times to consultants in sales talks with customers. When documents have been requested, the service ensures by means of suitable checking parameters that documents are only issued from the archive if the financial-services provider’s conditions have been fulfilled.
