Modern contract management enables the automated control of business transactions relating to the activation, adaptation and (premature) termination of contracts. Ongoing real-time processing is made possible by the digital capture and processing of all relevant data, resulting in an enormous increase in workflow efficiency: the immediate availability of data and optimised data quality greatly reduce processing and lead times.
The tailored afb Fast Integration Business Services make possible a largely automated execution of contract processes, with manual intervention only becoming necessary in exceptional cases. In addition, traditional back office processes can be transferred directly to the point of sale (POS) thanks to multi-device and multi-channel capabilities. These include the alteration of master data or instalment plans, redemption and return processes as well as document requests – independently of device and without delays. These are the best prerequisites for greater customer satisfaction and resource economy.
