Our consulting service offers you process, functional and IT consulting, tailored to your core processes and business objectives. Based on continuous analyses, our experienced consultants examine your business processes with regard to aspects such as lead times, degree of automation, customer satisfaction and fulfilment of compliance requirements. They reveal optimisation potential and assist you in the transformation of process changes in functional and IT architectures.

Services Consulting

Business Case Analysis (BCA)

  • Creation of a new or validation of an existing business case for implementing a project
  • Identification of vulnerabilities and derivation of potential improvements
  • Process analyses based on benchmarks in terms of for example lead times, degree of automation or customer satisfaction
  • Derivation of optimisation potential for creating business cases taking account of objectives, options, costs, benefits, timelines and risks

Business Process Modeling (BPM)

  • Analysis, optimisation, description and modelling of processes, whereby these can be designed (engineering) or changed (re-engineering).
  • Review of existing process models and completion of the scenarios, use cases through exceptions and extraction of unique activities and players
  • Assignment and comparison of processes with the functional architecture, system context
  • Alignment of procedural changes with the objectives of the value chain by considering the end-to-end processes critical to the business with regard to flexibility and simplification

Solution Outline and Project Scoping (SOPS)

  • Support in the creation of draft concepts or requirements catalogues for IT project preparation
  • Description of the scope of the concrete implementation project and the systems and partners involved in the project
  • Definition of project goals and processes as well as allocation to the participating project partners and systems

Our methods - tailored to your needs

  • Use of standard methods and specially developed or improved methods, such as integral process analysis, topic-driven end-to-end process optimisation and solution design, as well as context-based top-down system analyses (CTDSA)

Benefits at a glance

  • Sustainability: you align your company to future requirements, ensuring that the necessary measures are implemented sustainably and in line with your strategy.
  • Transparency: you obtain transparency regarding the potential for reducing personnel and operating costs and increasing quality and income. On this basis, you realise potential consistently across all business units.


  • Clarity concerning the consequences: you obtain comprehensive clarity throughout the change process and are able to assess the resulting impact realistically.
  • Efficient solutions: you benefit from efficient solution approaches for any type of change process and align your business to future demands.


For more information, please contact us

'afb fulfils all quality requirements for the 'CS Accreditation' and is awarded by consultingsearcher® with the 'CS Accredited' seal of quality for the fields of competence comprising Strategy, Process, Business and IT Consulting'.

'Entering vehicle wholesale and retail finance is an important element of our growth strategy. For this we need a powerful, reliable system that can reflect the complexity of our market entry. With afb as a competent partner on our side, we feel well prepared for the future'.

'The afb consulting teams were very professional, both in terms of business, i.e. processes and organisation, as well as in terms of IT. We were very pleased with the training videos specially created for our users. With afb-CMS we have found the ideal solution, which afb has adapted perfectly to our specific needs as part of the project'.

'The expert team from afb has fully analysed each process using standard and specially developed methods. We were very impressed by the implemented approach and the resulting transparency regarding the optimisation potentials'.

'Having become acquainted with afb as innovative and highly competent business partners, we decided to hire them as external consultants. We are most satisfied with the way the project was conducted and with the results; afb completely fulfilled our expectations in terms of technical expertise and experience of process development'.
Solution paper

Customer journey optimisation based on Business Services

The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

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Case study

FFS Bank: a partnership for innovative credit business

FFS Bank is captive bank for Hyundai and Subaru and a brand-independent financial expert. The partnership of FFS Bank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

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Case study

Leading automotive bank: automation in financing and leasing operations

No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

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from mind to market – comprehensive solutions for the financial industry

We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

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Solution Paper

Explore your maturity level

How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

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Solution Paper

Expert know-how for future-proof solutions

Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

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Fact sheet

Online contract closure with the Universal Contract Closing Process

Customers of all industries and age groups today expect a simple, fast and smooth contract closure. Using the 'Universal Contract Closing Process', you can realise innovative functionalities for the entire process chain required to initiate business: from offer to contract management.

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Case study

TARGOBANK: growth through entry into automotive financing

The entry into the business field of automotive wholesale and retail financing was part of the overarching growth strategy of TARGOBANK. Within a mere twelve months TARGOBANK AUTOBANK established itself as a competitive automotive bank in a fiercely contested market. With the afb Credit Management Solution, the autobank controls the processes of retail and wholesale financing in a fully intergrated, web-based and modular system.

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