Claims Management

Anyone who suffers damage is often confronted with a lot of annoyances, paper warfare and other time-intensive chores. Therefore, the speedy handling of claims with the leasing/financing partner significantly contributes to customer satisfaction and loyalty. With its Claims Management module group, the afb Credit Management Solution (afb-CMS) offers extensive functionalities for the automated recording and processing of any damage that has occurred. It covers the entire process from registering a claim to its settlement and thus forms the basis for the invoicing and posting of the costs incurred with the help of the Contract Management module group.

Features Claims Management

  • Creation of contract-related claims files, including documentation (image material, invoices, and expert opinions), detailed information and parties involved in the claim (e.g. driver, insurer, other participants, insurer of other participants, etc.)
  • Import of damage reports, e.g. from repair detection systems
  • Generation of damage reports for the insurer or expert
  • Creation and processing of invoice proposals as well as incoming and outgoing invoices
  • User-defined checking steps and re-submissions, including worklists for tracking purposes
  • Recording, monitoring and regulating the costs incurred
  • Information at all times on the completed claims settlement via the link to incoming and outgoing invoices

Advantages at a glance

  • Efficient processes: fixed checking steps guide the operator through all stages of claims handling. A re-submission schedule facilitates ongoing administration.
  • Accurate cost control: claims Management ensures reliable recording, monitoring and regulation of the costs incurred through the damage.


  • Reporting and lower risk: through an accurate record of all loss data, in particular defined causes of damage, financial services providers are at all times able to compile detailed evaluations for themselves or participating insurers and to initiate appropriate measures for damage reduction.


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